Our Refund Policy
New Parts
Main IT Services has no refund policy for new parts already installed and used by customers. Main IT Services purchases all parts from other vendors and refrains from issuing refunds for any reason after delivering customer equipment. We order new parts directly from other vendors, subject to no return or refund after the end customer uses them. Therefore, we advise all customers to inspect and confirm the equipment within seven (7) days of delivery for any faulty occurrences, then report to the Main IT Services Team for further action.
Used Parts
All used parts carry a 14-day parts & labor warranty unless otherwise noted on the invoice. The warranty covers defective hardware only. All used parts bought from other vendors' sales are final. We will not issue refunds.
The exception to the cancellation right is that you cannot cancel an order for the supply of digital content. If the delivery process has begun upon your request and you acknowledge that you have forfeited your right to cancel before the cancellation deadline, you must send your cancellation communication before the 14-day period has expired.
Main IT Services reserves the right to warn, limit, or decline returns or exchanges regardless of whether the customer has the receipt. All non-receipt returns are subject to a refund verification process. We encourage customers to keep their orders and email receipts. All decisions regarding returns are subject to applicable laws. The manager has the authority to make a final decision for all returns.
Our policy lasts 7 days. If 7 days have gone by since your purchase, unfortunately, we cannot offer you a refund or an exchange. To return an item, it must be unused and in its original condition. We are pleased to replace items if they are defective or damaged.