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Refund Policy

Our Refund Policy

New Parts

Main IT Services has no refund policy for new parts already installed and used by customers. All parts are bought from other vendors and Main IT Services will not Issue a refund for any reason after customer equipment has been delivered accordingly. New Parts are order directly from other Vendors subject to no return or refund after being use by end customer, so we advise all customers to check and confirm equipment within seven (7) days of receiving equipment of any faulty occurrence and report to Main IT Services Team for further action.

Used Parts

All used parts carry a 14-day parts & labor warranty unless otherwise noted on invoice. Warranty covers defective hardware only. All used parts bought from other vendors sales are final. No refunds will be given.

Exception to the right of cancellation: You cannot cancel your order for the supply of digital content. If the delivery has started upon your request and acknowledgement that you thereby lose your cancellation right to meet the cancellation deadline, you must send your communication of cancellation before the 14-day period has expired.

Main IT Services reserves the right to warn, limit or decline returns or exchanges regardless of whether the customer has the receipt. All non-receipt returns are subject to a refund verification process. Customers are encouraged to retain their order and e-receipts. All decisions regarding returns are subject to applicable laws. The manager has the authority to make a final decision for all returns.

Our policy lasts 7 days. If 7 days have gone by since your purchase, unfortunately we cannot offer you a refund or an exchange. To be eligible for return, your item must be unused and in the same condition you receive it. We are happy to replace item if they are defective or damaged.

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