Our Refund Policy
New Parts
Main IT Services has no refund policy for new parts already installed and used by customers. All parts are bought from other vendors and Main IT Services will not issue a refund for any reason after customer equipment has been delivered accordingly. New Parts are ordered directly from other Vendors subject to no return or refund after being used by the end customer, so we advise all customers to check and confirm equipment within seven (7) days of receiving equipment of any faulty occurrence and report to the Main IT Services Team for further action.
Used Parts
All used parts carry a 14-day parts & labor warranty unless otherwise noted on the invoice. The warranty covers defective hardware only. All used parts bought from other vendors' sales are final. No refunds will be given.
The exception to the right of cancellation: You cannot cancel your order for the supply of digital content. If the delivery has started upon your request and acknowledgment that you thereby lose your cancellation right to meet the cancellation deadline, you must send your communication of cancellation before the 14-day period has expired.
Main IT Services reserves the right to warn, limit or decline returns or exchanges regardless of whether the customer has the receipt. All non-receipt returns are subject to a refund verification process. Customers are encouraged to retain their orders and e-receipts. All decisions regarding returns are subject to applicable laws. The manager has the authority to make a final decision for all returns.
Our policy lasts 7 days. If 7 days have gone by since your purchase, unfortunately, we cannot offer you a refund or an exchange. To be eligible for a return, your item must be unused and in the same condition, you receive it. We are happy to replace items if they are defective or damaged.