Policy & Warranty
Our top priority is to provide the best customer service and take care of your needs in a fair and reasonable manner. Please do not hesitate to reach out to the manger for any complain.
30 days parts warranty on new parts
Most new parts will be guaranteed by Main IT Services, for 30 days from the date of purchase. If a part must be repaired or replaced during the 30-day guarantee period, Main IT Services, shall either replace or restore the part, at its sole discretion. If we have to replace the item with an identical or equivalent item on stock in the period of 7 days from the date of purchase, provided such item is available. If the item is not available, or more than 7 days from the date of your purchase, we are going to deliver the defective part for repair or replacement to either our supplier or the manufacturer.
It can take anywhere from 1 – 4 weeks for part replacements, depending on the supplier/manufacturer of an item. When an item is replaced under warranty, the repaired/replaced item will have whatever warranty was left over on the item from the original purchase date only.
Main IT Services hardware repairs like screens, jacks, motherboards, etc. come with a standard warranty of 14 days unless otherwise specified. This guarantee covers replacement parts and work during the guarantee period.
Software repairs like infection removals and the 7-day warranty for Windows installations are provided. On virus removals / Windows installations, there is a grace period of 14 days for purchasing extended warranties. Main IT Services provides an optional virus warranty! We promise that you will never get a virus again with this free warranty! Give us today a call or stop!
New custom-built computer systems
Main IT Services offers a 30-day parts warranty for all new custom Main IT Services manufactured computer systems (see "30-day parts warranty on new parts," paragraph above), and a lifetime labor warranty (see lifetime work guarantee below).
Lifetime Labor Warranty
This warranty applies only new, customized computer systems of Main IT Services. If a component must at any time be replaced or repaired, Main IT Services. Will repair or replace that component at its sole discretion and will not charge you for the work if Main IT Services. has the component installed in the system? This job guarantee only includes items bought and built by Main IT Services. In a personalized computer system marketed by Main IT Services on a new custom computer system, this would include all items installed when the system was originally created or all items you purchased from Main IT Services AND you paid a work charge to install Main IT Services. in the system. This warranty does not cover the labor of items added to the system by anyone other than Main IT Services. However, this job assurance does not include products not included in a custom computer built by Main IT Services. The lifetime warranty does not include external items. External items excluded include, but not limited to monitors, printers, scanners and other external components.
Why are there no computer issues with your New Custom Computer System Labor Warranty?
Contract a virus on your computer if you use the Internet, or if you use CDs or flash drives, external drives or even older disquettes. Even if the virus is removed, damage can be reversed only by removing the hard drive and reinstalling all Windows software. That is why we cannot cover these types of warranty problems. Computer Heaven provides an optional virus guarantee! We guarantee that you will never get a virus again with this optional warranty! Give us today a call or stop!
Software data corruption can occur due to power surges, incorrect machine shutdown, software bugs, viruses, malware, or even while installing new software. Furthermore, these problems are not the outcome of a software error that could be fixed by removing any of the system's hardware components.
Many programs, including those of large enterprises such as Microsoft, have bugs. Since we have no access to the source code of the software, we cannot correct software bugs. Such types of problems can be resolved only in future updates, where the supplier fixes the bugs.
Most people do not know that flood guards have a limited lifespan. Your surge protection will at some point stop protecting your equipment against power surges and become an ordinary power strip. It's hard to tell when a boom protection device loses those safeguards and only works as a power strip. However, it's probably a long time since you used an old surge protector you bought 10 years ago.
Many surge protectors have a "security" light to let you know they work. Some simply have a power light that begins to blink when the surge protection features fail. There is still no sign from other surge protectors.
Also, new surge protectors come complete with an insurance policy that is prominently printed on the package and protects your equipment from damage caused by an increase in power. Make sure that your surge protector has this protection and save documents that the surge protector has issued so that you can file a claim if necessary.
The insurance of your machine does not cover damage caused by nature, power surges, or any other energy-related issues. Use a good quality surge protector, please.
Return Policy for all new items except custom or name brand computer systems & software
Items purchased from Main IT Services and returned within 7 days from the date of purchase with the original receipt are eligible for refund or exchange unless the warranty noted on your receipt is less than 7 days.
Items must be in new condition, including the original box, packaging, manual and accessories. If the item is opened and/or used in any way or if you wrote on the box/manual or elsewhere, or if anything is missing, you will be charged a 15% restocking fee or more depending on the situation since we will not be able to resell the item as brand new. No refunds or exchanges are allowed after 7 days from the date of purchase.
Return Policy for new custom-built Computers
Custom-built Main IT Services branded computer systems can be returned for refund or exchange within 7 days from the date of purchase. All returns or exchanges of custom computer systems will be charged a 15% restocking fee and all labor charges will not be refunded at all. If any items are incomplete, damaged, altered or missing then those items will also not be refunded at all. No refunds or exchanges are allowed after 7 days from the date of purchase. All of the original manuals, CDs, licenses and packaging must be included.
Return Policy for new brand-name computer systems
Name-brand computer systems can be returned for refund or exchange within 7 days from the date of purchase.
All returns or exchanges of brand name computer systems will be charged a 15% restocking fee. All of the original manuals, CDs, licenses and packaging must be included and complete. If any items are incomplete, damaged, altered or missing then the restocking fee will be increased to cover those items. If any labor was charged in relation to the name brand computer system this labor will not be refunded. No refunds or exchanges are allowed after 7 days from the date of purchase.
Return Policy for new software
In accordance with copyright regulations opened software may not be returned. Defective software may be exchanged for the exact same item only if defective. If we are out of stock, we will special order a replacement for you.