Career

Position: Field Service Technician

Number Needed: 1

Job Location: Maryland

Deadline for Application: 02/28/2021

Job Description:

• Must be verse and certified in one of the following IT areas: Computer Networking, Hardware Maintenance, Software Installations and Data Security.
• Should be willing to drive out to intervene at client sites.
  

Position: Customer Service Representative

Number Needed: 1

Job Location: North Virginia

Deadline for Application: 08/31/2019

Job Description:

• Maintaining a positive, empathetic and professional attitude toward customers at all times.
• Responding promptly to customer inquiries.
• Communicating with customers through various channels.
• Acknowledging and resolving customer complaints.
• Knowing our products inside and out so that you can answer questions.
• Processing orders, forms, applications, and requests.
• Keeping records of customer interactions, transactions, comments and complaints.
  

Position: Job Dispatcher

Number Needed: 1

Job Location: North Virginia

Deadline for Application: 01/25/2021

Job Description:

• Answer emergency and non-emergency calls and document important information.
• Act as the single point of contact to the customer for all types of IT service requests - asking questions to quickly diagnose and facilitate the start of the resolution process.
• Coordinate all of Main IT Services, service requests to the appropriate teams - enabling the beginning of a swift and thorough resolution.
• Be proficient with basic IT terminology and language that are representative of what will be encountered on a daily basis i.e., network, server, firewall, printers, PCs, etc.
• Process IT service requests as they arrive through inbound and outbound calls, emails, manual entry, or direct customer input.
• Schedule internal and field resources on the dispatch portal.
• Monitor resource schedules to ensure prompt time entry on service requests.
• Communicating with and updating customers as required: keeping them informed of incident progress, notifying them of impending changes, and agreed outages.
  

Additional Duties and Responsibilities:

• Improve customer service, perception, and satisfaction.
• Fast turnaround of customer requests.
• Improve usage and increase productivity of IT support resources.
• Escalate service requests that cannot be scheduled within agreed service levels.
• Report the utilization of IT Support resources and successful completion of service requests to the Service Desk Manager.
• Responsible for entering time and expenses as it occurs.
• Enter all work as service tickets into Ticketing System.
• Level-One technical support as necessary.
  

Position: Part Administrator

Number Needed: 1

Job Location: North Virginia

Deadline for Application: 03/15/2021

Job Description:

Extensive software skills, internet research abilities and strong communication skills are required. An Administration job description may also have the title of Department Assistant, Coordinator or Personal Assistant. The job description should feature:

• Answering incoming calls; taking messages and re-directing calls as required
• Dealing with email inquiries
• Taking minutes
• Diary management and arranging appointments, booking meeting rooms and conference facilities
• Data entry (sales figures, property listings etc.)
• General office management such as ordering stationary
• Organizing travel and accommodation for staff and customers
• Arranging both internal and external events
• Possibly maintaining the company social media accounts
• Providing administration support to Sales Reps, Property Managers and Senior Management